40a Station Road, New Barnet, Herts EN5 1QH
020 8440 9144
How clients gain access to our services
- By appointments made by telephone. We have an out of hours telephone answering service and all calls are returned as quickly as possible.
- Via our web site www.rephaelhouse.org.uk, by filling out a Contact us form.
- Through texting their name and number to 07922 141 392.
- Through referral from health professionals, education professionals and other agencies.
Rephael House provides:
- Counselling for children and young people aged between 6 and 25, including those with mental health issues, on any issue such as bullying, family problems, relationship problems, eating disorders, etc. Play therapy or one to one counselling as appropriate.
- Counselling for parents of children and young people already attending counselling here.
- Counselling for those experiencing bereavement following miscarriage, termination of pregnancy, stillbirth, death of a baby, or child of any age.
- A counselling service for women and children affected by domestic violence.
- Counselling for pregnancy issues including crisis pregnancy and women suffering from depression before or after the birth of a baby.
Our services in detail:
- Our counselling service offers weekly sessions of 50 minutes to clients in the above
groups for up to three years. Clients attend an initial assessment session, which
is two-
way: the client and counsellor decide together if counselling is the appropriate step. - We charge for our counselling service. Each session costs us £35 to run and clients are asked to contribute as much as they can to this. This is discussed with the client when they come to their first session. We have a discretionary fund for those unable to pay very much.
- Counselling is on a one-
to- one basis, except in cases of baby and child loss and counselling for pregnancy issues when partners can be seen as a couple. - Play therapy is offered to children under the age of 12 in our dedicated play therapy room.
- We offer a weekly drop-
in session for those who wish to have a ‘one- off’ session or a counselling taster. The drop- in runs between 2 pm and 5 pm on Monday afternoons excluding bank holidays. Clients are seen for 30 minutes and a charge of £5 is made for this. - We are willing to see clients within our target groups who are experiencing mental
health issues and are happy to work on an inter-
agency basis providing clear confidentiality guidelines are adhered to.
Eligibility criteria for service users
For all our services, clients can attend counselling here if they are resident, in education, or working within the London borough of Barnet, surrounding North London boroughs and Hertfordshire.
Referral process
Self-
We aim to make first contact with a client as soon as possible after referral and keep our waiting list to a minimum – less than three weeks in most circumstances.
Limits of confidentiality
Counselling is kept confidential within Rephael House and the counsellor as far as possible. Counsellors explain more about our confidentiality policy and answer any questions from clients on the first session. No information will be disclosed to a third party without prior permission from the individual concerned except in exceptional cases of legal obligation.
We hold limited factual information about clients on computer to assist in our administration and statutory obligations. This does not compromise the confidentiality of any individual. All records whether in paper or electronic form are kept in secure cabinets and stored at the centre.
Counselling appointment times
These vary according to room and counsellor availability and client need. We may see clients as early as 8.30 am and as late as 8 pm Monday to Thursday, and until 6 pm on Fridays.
The drop-
Other information
As an organisational member of BACP we are bound by its Ethical Framework for Good Practice in Counselling and Psychotherapy and subject to the Professional Conduct Procedure therein.
All counsellors are trained to at least advanced diploma level or are in training and have regular supervision. The qualified counsellors are either accredited with BACP or UKCP or are working towards accreditation.
We are also members of CommUNITY Barnet and Youth Access.
Referrals